Contact us

Please contact us if you would like further information about the product. You can contact us most easily by email asiakaspalvelu@laserj.fi or use the contact button found at the top of the page.

Returns and exchanges policy

Our online shop has a 14-day exchange and return policy. The exchange and return policy does not apply to customised products as the product is made according to the information provided by the customer. The person returning the product must pay the costs arising from the return. These costs will not be refunded to the person making the return. For returns, the refund will be made to the payment method used for the order (not, for example, by bank transfer).

Delivery time

The processing time is generally 2–4 working days, depending on the quantity, complexity and size of the products. After this, the product is delivered via Posti or Matkahuolto, and the delivery itself takes about another 2–4 working days.

Once your order has been placed, you will receive an order confirmation by email. When the item is ready and a shipping label is created, you will also receive a tracking code. You can conveniently track the progress of your parcel in the Oma Posti app or the Matkahuollon Paketit app.

So the total delivery time is about 4 to 8 working days from order to delivery.